1. Payment processing

Studexa subscriptions are processed through PayPal and automatically renew monthly or annually, according to the billing frequency selected at checkout, until cancelled. The recurring price and currency are shown before approval. Customers complete subscription and one-time message-pack purchases through PayPal Checkout.

PayPal processes payment methods, subscription renewals and one-time charges. Studexa does not receive or store complete payment-card numbers, CVVs, PayPal passwords or banking credentials.

2. General refund policy

Except where required by applicable consumer law, completed subscription payments are generally non-refundable and non-exchangeable.

We may consider a refund if you were charged more than once for the same subscription period; you were charged an incorrect amount; a persistent technical problem prevents you from using a paid Studexa service and we cannot resolve it after a reasonable opportunity to investigate; the paid service was materially different from its description when purchased; or a refund is required under applicable consumer-protection law.

Submitting a request does not guarantee that a refund will be approved.

3. Statutory withdrawal rights

Depending on your country of residence, you may have a legal right to withdraw from an eligible purchase within a specified period.

Eligible consumers in the European Union, European Economic Area or United Kingdom may have a 14-day statutory withdrawal right for certain initial purchases or subscription payments. This right may be lost once immediate access to digital content or services begins, where you have expressly agreed to immediate delivery and acknowledged the effect on your withdrawal rights.

Any mandatory consumer rights available under the laws of your country will continue to apply and take priority over this policy.

4. Subscription renewals

Studexa subscriptions renew automatically unless cancelled before the next billing date.

Renewal payments are generally not refundable solely because you forgot to cancel the subscription or no longer wish to use the service. This does not limit any mandatory rights you may have under applicable law.

You may cancel your subscription at any time. Cancellation normally takes effect at the end of your current paid billing period, and you may continue using paid features until that period ends. You will not be charged for another billing period after a successful cancellation.

5. Technical problems

If you experience a technical problem, please contact Studexa before requesting a refund and give us a reasonable opportunity to investigate and resolve it.

When reporting a problem, include the email address associated with your Studexa account, your Studexa account/student ID copied from Settings, a description of the problem, relevant screenshots or error messages, the date the problem began, and the browser and device you were using if relevant.

If we cannot resolve a qualifying problem, Studexa may issue an eligible full or partial refund through the original payment provider.

6. How to request a refund

Request assistance by emailing support@studexa.site. Include your Studexa account email address, your Studexa account/student ID copied from Settings, PayPal transaction or subscription ID, payment date and amount, reason for the request, and any relevant supporting details.

If that address is not working, please email hamzahfreelancingwala@gmail.com.

You may also review the transaction or contact PayPal through your PayPal account. For your security, never send your complete card number, CVV, password or banking credentials to Studexa.

7. Refund processing

Studexa reviews refund requests and, where approved, submits the refund through PayPal. PayPal may apply its own processing, account-security and dispute rules.

Approved refunds are normally returned to the original payment method where possible. The time taken to appear may depend on PayPal, your bank or card issuer.

8. Abuse and fraudulent requests

Subject to applicable law, Studexa and its payment providers may refuse refund requests that are fraudulent, abusive, made in bad faith or intended to misuse the service or payment system.

9. Taxes, currencies and payment fees

The recurring price, currency and any amount collected through PayPal are shown during checkout. Applicable taxes and reporting are handled as required by Studexa and the relevant payment provider or authority. Differences caused by exchange rates, bank processing or payment-provider timing are outside Studexa’s control, except where applicable law provides otherwise.

10. Chargebacks

Please contact us first at support@studexa.site so we can investigate and try to resolve your concern promptly. If that address is not working, please email hamzahfreelancingwala@gmail.com. Nothing in this policy removes any statutory chargeback or consumer rights available to you.

11. Changes and contact

We may update this policy as the service or applicable requirements change. Material changes will be reflected by a revised effective date. Questions about refunds can be sent to support@studexa.site.

If that address is not working, please email hamzahfreelancingwala@gmail.com.